A-Z Guide/FAQs
ADA
The Kodak Center is a fully accessible facility. For the convenience of our patrons who use wheelchairs, all entrances into Kodak Center are wheelchair accessible, and wheelchair accessible restrooms and seats are available. Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands.
Handicap parking is available in all surface lots. Please refer to Parking section below and the Parking Map.
ACCOMMODATIONS
Special accommodations (medical, dietary, etc.) can be made in advance by calling (585-254-0181) or emailing (info@asm.kodakcenter.com) Kodak Center.
AMAZON HUB LOCKER - ROTTWEILER
Mon-Fri: 9am - 5pm
Stop at the front security desk in the main lobby to ask for directions to the locker. Locker hours are subject to the location's holiday hours.
ATMS
ATMs are available in the Kodak Center 1st floor lobby and 2nd floor concessions area.
ASSISTED LISTENING DEVICES
The theater is equipped with an FM hearing system to assist the hearing impaired. These units are available for most events. Please call (585-254-0181) or email (info@asm.kodakcenter.com) Kodak Center in advance to arrange for equipment. Equipment is available at the sound booth at the rear of the main floor.
To prepare for the performance, the sound booth will not be able to provide this equipment during the 15 minutes leading up to the start of the performance. The receiving equipment is provided at no charge to patrons; however, a driver’s license or some other form of photo identification is required as a deposit.
BAG POLICY
The following bag policies are aimed to ensure the safety and security of all fans. Bags that do not meet the criteria will not be granted entry into the venue. Fans will be asked to return non-compliant bags to their vehicles.
Fans are permitted one bag that is 8.5" x 11" or smaller. That is the same size as a standard sheet of paper. The following bags are prohibited: backpacks, briefcases, luggage, computer bags/cases, camera bags, and binocular bags. Exceptions apply to medical equipment/supply bags and diaper bags (child must be present). Security will be present at the entrance to allow screening of these bags.
All bags are subject to security inspection upon entry and at any time within the venue premises. On-site storage facilities are unavailable. Patrons are advised to bring bags that facilitate easy inspection and remove bulky items, such as jackets and blankets, from bags during the inspection process. Again, fans carrying bags that do not meet the criteria will not be granted entry into the venue. Security reserves the right to deny entry to patrons with non-compliant bags or those who refuse inspection.
BOOKINGS AND RENTALS
Kodak Center has the flexibility and space to accommodate events small and large, from private parties to large-scale public events.
Please complete the Booking and Rental Inquiry Form located under the "Book Your Event" tab.
BOX OFFICE
The Ticketmaster Box Office on site at Kodak Center is open Monday through Friday, 10:00 a.m. until 2:00 p.m. For events on weekdays, the Box Office will remain open through the end of intermission.
For events on weekends, the Box Office is open two (2) hours before show time and through the end of intermission. You may pick up Will Call tickets and sometimes purchase tickets for future Kodak Center events during this time.
Parking is available in the short-term parking loop or small lot next to the building during box office hours, as well as across the street. Parking is free on non-event days.
Please note that tickets to some events may not be available for purchase in person at Kodak Center. Please refer to the specific event listing on the Kodak Center Shows page for Box Office and ticketing information as it may vary per event.
CAMERA & RECORDINGS POLICIES
The camera and phone policy varies from show to show. Typically, cameras with an external flash or detachable lens and video/audio recorders are prohibited. If cell phone photos are permitted, you must turn off your flash.
Only credentialed media are permitted to bring in additional equipment and access approved areas, such as the pit and stage.
As a courtesy to the artist(s) and your fellow patrons, Kodak Center asks that you turn off or silence all noise-making electronics, text-messaging devices and cell phones during the performance.
For media inquiries, please contact Christine DeNering at (585) 254-0157.
CHILDREN
We welcome children old enough to enjoy our events. Minors under the age of 18 must be accompanied by an adult. The child ticket policy varies per event, but generally tickets must be purchased for any child age 2 years and older attending a performance, and children must be seated with a parent or guardian. Children under 2 years of age do not need a ticket to sit on an adult's lap. Please refer to the specific event listing on the Kodak Center Shows page for age/maturity and ticketing requirements as it varies per event.
CONCESSIONS FOR THEATER EVENTS
There is an assortment of food and beverages available for purchase in convenient locations for our guests' enjoyment (beer, wine, soda, water, pretzels, cinnamon roasted nuts, pizza logs, chicken tenders, popcorn, assorted candy, cookies, cheese and crackers, etc.). You are permitted to bring items purchased at Kodak Center concessions into the theater.
Outside food/drink are not allowed in Kodak Center. Diabetics needing to maintain blood sugar levels may arrange in advance to bring their own food or beverages by emailing Kodak Center at info@asm.kodakcenter.com. All concession stands are wheelchair accessible.
DIRECTIONS
200 W. Ridge Rd.
Rochester, NY 14615
From the North
390 South
Take exit 24 for NY-104/Ridge Rd.
Turn left onto NY-104 E/W Ridge Rd.
Kodak Center is 2.3 miles ahead on the left
Turn right on Primrose St. to enter parking lot
**You can also turn right on Desmond St., then left on Pullman Ave., and use the back entrance**
From the South
390 North
Take exit 15 to merge onto I-590 N toward Downtown/Rochester
Take exit 10A to merge onto NY-104W
Kodak Center is 4.7 miles ahead on the right
Turn left on Primrose St. to enter parking lot
**You can also turn left Minder St., then right on Pullman Ave., and use the back entrance**
From the East
NYS Thruway to exit 45 (Victor)
Take 490 WEST to exit 21 for NY-590N
Take exit 10A to merge onto NY-104W
Kodak Center is 4.7 miles ahead on the right
Turn left on Primrose St. to enter parking lot
**You can also turn left Minder St., then right on Pullman Ave., and use the back entrance**
From the West
NYS Thruway to exit 47 (LeRoy)
Take 490 EAST and merge onto NY-390 N toward Greece
Take exit 24A to merge onto NY-104 E/W Ridge Rd
Kodak Center is 2.3 miles ahead on the left
Turn right on Primrose St. to enter parking lot
**You can also turn right on Desmond St., then left on Pullman Ave., and use the back entrance**
DOORS
Opening times vary according to the nature of the event and preference of the host organization/promoter/artist. Kodak Center generally opens doors one (1) hour prior to showtime. Please plan on arriving at least 30 minutes prior to the performance. Traffic in and around Kodak Center can be congested on event days, so you’ll want to allow yourself plenty of time to get here, find parking, use the restroom and purchase concessions before the event begins. Ushers will direct you to your seat and are happy to answer any questions you may have about the theater’s amenities.
DRINKING FOUNTAINS
Drinking fountains are located in the main lobby and 2nd and 3rd floor concourses and are wheelchair accessible. While outside food and beverage are not allowed for most events, you may bring a small, empty PLASTIC bottle to refill at the drinking fountains. Metal tumbler cups/travel mugs are not permitted.
DUPLICATE SEAT POLICY
Kodak Center is not responsible for lost or stolen tickets. If tickets are lost or stolen, please call (585-254-0181) or email (info@asm.kodakcenter.com) Kodak Center.
Ticketmaster is the authorized ticketing agent for most events at Kodak Center, unless otherwise specified. If you purchase tickets from an unauthorized agent in the secondary market, you risk purchasing counterfeit or invalid tickets.
ELEVATORS/ESCALATORS
Elevators are located in the main lobby and stop at all levels of the venue. All elevators are accessible to guests using wheelchairs, and each elevator is equipped with Braille signs.
Reversible escalators are located in the main lobby and 2nd floor concourse and will take you up to the 2nd floor and 3rd floor concourses for easy access to seating. At the conclusion of each event, the escalators will take you down to the main lobby to exit the venue. You may also take the elevators or stairs located to the right of the escalators.
Please note: Depending on the volume of people exiting the 3rd floor at the conclusion of an event, the 3rd floor escalator may be turned off and/or blocked to prevent dangerous backups on the 2nd floor.
EMERGENCY EXITS
Emergency exits are located throughout Kodak Center and are clearly marked in red. Venue representatives have been instructed and trained to assist you in evacuating the premises. In case of emergencies, please follow instructions given by the staff.
EVENT INFORMATION
For information regarding upcoming events at Kodak Center, visit the Shows & Tickets tab on this website. Please continue to check our website as it is updated as soon as any information is confirmed. Ticketing information and policies may vary per event.
Find us on Facebook, Twitter and Instagram.
Sign up for the Kodak Center email list at bit.ly/joinKClist to receive event news and updates, as well as presale passwords and other special offers.
EVICTION POLICY
The following behaviors and/or activities are causes for eviction from Kodak Center:
- Use of profanity or unacceptable language of any type
- Possession of illegal or unauthorized items
- Inappropriate or offensive dress
- Public intoxication
- Entering or attempting to enter any “off limit” area such as the stage area, backstage, or private floors
- Participating in a fight or instigating a physical or verbal altercation
- Verbally abusing, threatening, or intimidating other patrons or Venue Management
- Throwing objects of any type
- Possession of stolen or counterfeit tickets
- Possession of unauthorized banners or signs
- Smoking/vaping indoors
FIRST AID
If you require first aid, please notify any venue staff member who will radio the on-call EMT. An automated external defibrillator (AED) is located at the security desk in the main lobby and in the hallway near the accessible entrance to the theater on the 2nd floor.
In case of emergency, please dial (585) 722-9911 from any phone.
GIFT CERTIFICATES
Gift certificates redeemable for tickets are available for purchase in person at the Kodak Center Box Office in values of $5, $10, $20, $30, $50 and $100.
GROUP SALES
Please complete the Group Reservation Request Form under Shows & Tickets >> Group Sales.
HOUSE RULES
The following rules exist to support a safe, comfortable and enjoyable experience for all:
-No bags larger than 8.5” L x 6" W x 11” H (the size of a standard sheet of paper and width of a cell phone)
-No outside food or drinks
-No alcohol, illegal drugs, or marijuana (medical or otherwise) in any form
-No weapons or firearms, real or imitation, including pocketknives and other sharp, metallic objects (includes off-duty law enforcement)
-No cameras with external flash or detachable lens or audio/video recording equipment
-No laptops, tablets or e-readers
-No explosives or flammable objects
-No flashlights or laser pointers
-No large golf/pointed umbrellas
-No metal tumbler cups/travel mugs
-No strollers
-No helium balloons
-No instruments or other noisemakers
-No flags or posters
-No animals, except service animals (as defined by the ADA)
-No smoking or vaping inside the building or within 25 ft. of the building per NYS policy
-No unauthorized solicitation
-No fighting, horseplay, gambling, bullying or heckling
-No re-entry
ALL PERSONS AND BAGS ARE SUBJECT TO INSPECTION AND ELECTROMAGNETIC WANDING. VIOLATORS ARE SUBJECT TO REMOVAL.
EMERGENCIES: (585) 722-9911
Special accommodations (medical, dietary, etc.) can be made in advance by calling (585-254-0181) or emailing (info@asm.kodakcenter.com) Kodak Center.
LOST AND FOUND
If you have lost or left something behind at Kodak Center, please contact the Security Control Center at (585) 722-2121, Monday through Friday, 6 a.m. – 6 p.m.
LOST CHILDREN AND COMPANIONS
Children who have lost their parents will be escorted to the Lobby Security Desk on the 1st floor. The child’s name will be registered and broadcast immediately to all venue management, security, and usher personnel. Parents seeking a lost child should proceed to the nearest Venue Management, security or usher personnel for assistance in locating their child.
MARKETING AND SPONSORSHIPS
Please contact:
Christine DeNering
Marketing Manager
Kodak Center / ASM Global
cdenering@asm.kodakcenter.com
585-254-0157
PARKING
General parking is conveniently located across the street from Kodak Center in the lots shown in the Parking Map. The entrances to the lots are located on W. Ridge Rd./Primrose St. and Pullman Ave./Primrose St.
Premium parking is also available in the lot adjacent to the building (limited availability), accessible via the entrance at W. Ridge Rd. and Palm St.
Handicap parking is available in all lots.
There is a $10 charge for general parking and $20 charge for premium parking during events. All lots are cashless and accept all major credit cards as well as Apple Pay®, Google Pay® and Samsung Pay®.
If you intend to use a rideshare service like Uber or Lyft, please use address 2 Palm Street to be safely dropped off/picked up directly across the street from Kodak Center.
PARKING MAP
Please visit the Directions & Parking page under the Plan Your Visit tab.
PAYMENT TYPES
The Ticketmaster Box Office on site at Kodak Center accepts cash and all major credit/debit cards.
PRIVACY
Personal information is collected for Kodak by our service provider, ASM Global (formerly SMG). Your name is added to our email list when you book tickets, request information, enter a contest or complete a survey. This enables you to receive communications from Kodak Center. We do not exchange customer information with other organizations. If you prefer not to be included, you may unsubscribe from the Kodak Center email list. Kodak respects your privacy. For more information about Kodak’s privacy practices, please visit www.kodak.com/go/privacy.
Kodak Center show pages provide links to Ticketmaster, an independent booking agent. Personal information provided to Ticketmaster is handled in accordance with Ticketmaster’s privacy statement. Ticketmaster shares certain personal information with Kodak Center, which we handle in accordance with the Kodak Privacy Policy. Additionally, third parties may offer promotions or contests offered in connection with Kodak Center events. Personal information provided to promotion or contest sponsors will be handled in accordance with the privacy policies of these sponsors.
PROHIBITED ITEMS
-No bags larger than 8.5” L x 6" W x 11” H (the size of a standard sheet of paper and width of a cell phone)
-No outside food or drinks
-No alcohol, illegal drugs, or marijuana (medical or otherwise) in any form
-No weapons or firearms, real or imitation, including pocketknives and other sharp, metallic objects (includes off-duty law enforcement)
-No cameras with external flash or detachable lens or audio/video recording equipment
-No laptops, tablets or e-readers
-No explosives or flammable objects
-No flashlights or laser pointers
-No large golf/pointed umbrellas
-No metal tumbler cups/travel mugs
-No strollers
-No helium balloons
-No instruments or other noisemakers
-No flags or posters
-No animals, except service animals (as defined by the ADA)
ALL PERSONS AND BAGS ARE SUBJECT TO INSPECTION AND ELECTROMAGNETIC WANDING. VIOLATORS ARE SUBJECT TO REMOVAL.
Special accommodations (medical, dietary, etc.) can be made in advance by calling (585-254-0181) or emailing (info@asm.kodakcenter.com) Kodak Center.
PUBLIC TRANSPORTATION
Kodak Center is conveniently located on RTS bus routes, just a short walk from the Lake & Ridge stop. Check route schedules at https://www.myrts.com/.
REFUND/EXCHANGE POLICY
All ticket sales are final. There are no refunds or exchanges on tickets purchased for events at Kodak Center that are held as scheduled. In the rare event of a cancellation or postponement, Kodak Center will announce policies and procedures at that time.
Please note, ticket prices are always subject to change, and artists/promoters/venues occasionally offer specials after the original on-sale date. There are no refunds for tickets purchased prior to a special offer announcement.
RESTROOMS
Restrooms are located on all floors of Kodak Center and are clearly marked. On the main floor, women’s restrooms are located down the hall to the left of the reception desk and men’s restrooms are located down the hall just past the Box Office. On the 2nd floor, restrooms are located inside the concessions area. On the 3rd floor, restrooms are located down the hall adjacent to the theater. Restrooms are wheelchair accessible and have baby-changing tables. In addition, two (2) unisex and/or family restrooms are available across from the Section E balcony entrance.
SCALPERS
“Scalpers" and ticket brokers are not recognized ticketing agents of Kodak Center. If you purchase from a non-authorized person, you risk purchasing a lost or stolen ticket that is not valid for admittance into Kodak Center. Anyone who purchases tickets from a scalper or ticket broker does so at his or her own risk.
Ticketmaster is the authorized ticketing agent for most events at Kodak Center, unless otherwise specified. If you purchase tickets from an unauthorized agent in the secondary market, you risk purchasing counterfeit or invalid tickets.
SEATING CHART
Please visit the Theater Seating Chart page under the Shows & Tickets tab.
SECURITY
All persons and bags are subject to inspection upon entry to Kodak Center. All patrons will pass through electromagnetic wanding. Any dangerous or prohibited items will not be allowed in the building. This security process is a condition of entry. To expedite your entry into the facility, please plan to leave metallic objects elsewhere.
Special accommodations (medical, dietary, etc.) can be made in advance by calling (585-254-0181) or emailing (info@asm.kodakcenter.com) Kodak Center.
We thank you for your patience and understanding. The safety of our guests and staff is a top priority.
SERVICE ANIMALS
Service animals as defined by the ADA are welcomed at Kodak Center. Please call (585-254-0181) or email (info@asm.kodakcenter.com) Kodak Center in advance to make accommodations and arrange for aisle seating.
SMOKING/VAPING POLICY
As per Monroe County and New York State Law, smoking is prohibited anywhere in Kodak Center or within 25 ft. of the building outside. Vaping is also prohibited in these areas. Violators are subject to possible ejection from the venue. A smoking/vaping area is available for all events near the parking lot adjacent to the building. Please utilize this area before entering the building as there is no re-entry.
STANDING AND DANCING
During most concerts, guests are permitted to stand immediately in front of their seats. We simply ask that standing guests be respectful of others around them and take seated breaks or move off to the sides or back to avoid blocking the view of other guests for the entirety of the performance. Guests shall not block the aisles or occupy a seat or area for which they do not possess a valid ticket. The theater staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests do not interfere with other guests’ ability to enjoy an event. However, it can be very difficult to fully satisfy everyone in any live event situation. We ask that guests compromise and have some flexibility and understanding.
WILL CALL
If you would like to leave tickets for your guests, please call (585-254-0181) or email (info@asm.kodakcenter.com) Kodak Center.
To pick up tickets from Will Call on event days, please proceed directly to the Box Office prior to going through security check. Please bring a valid I.D. to claim your tickets.